Improve Online Reputation
How to approach negative sentiment & reviews, and connect with those who leave positive reviews.
Let’s be honest… Every brick-and-mortar store has a love-hate (mostly hate) relationship with review sites like Yelp, Tripadvisor, Google and Facebook. It has become one of those necessary evils online, but it can also help your business by connecting with customers and getting feedback, that you were never able to before the internet.
After attending this lunch program, guests will take home action items like:
- Tips on how to create FAQ to respond to customers without the emotion.
- How to continue the relationship with those who leave positive reviews.
- Best practices for collecting data from customer sites and making changes when it is necessary.
- Creating a game plan in case all the things go to hell.