Improve Online Reputation

How to approach negative sentiment & reviews, and connect with those who leave positive reviews.

Let’s be honest… Every brick-and-mortar store has a love-hate (mostly hate) relationship with review sites like Yelp, TripAdvisor, Google and Facebook. It has become one of those necessary evils online, but it can also help your business by connecting with customers and getting feedback, that you were never able to before the internet.   After attending this lunch program, guests will take home action items like:
  • Tips on how to create FAQ to respond to customers without the emotion.
  • How to continue the relationship with those who leave positive reviews.
  • Best practices for collecting data from customer sites and making changes when it is necessary.
  • Creating a game plan in case all the things go to hell.

Cost: Become a Member!

FREE for members  |  Non-member $20  |  At the door $25   Not yet a PMG Member? Click HERE to join now for FREE educational programs & mixers (including this one). Plus, get discounts on our annual conference tickets, access to a members only Facebook group and more!

Thank You to our Legacy Sponsor

Lunch will be provided by PMG Legacy Sponsor, the North Bay Business Journal.


Sherry Huss headshot

Sherry Huss

Maker Faire
Jeremy Gonzales headshot

Jeremy Gonzalez

Sarah Giometti headshot

Moderated By

Sarah Giometti Provaro Marketing

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Event Details


October 17, 2019
12:00 pm - 1:30 pm


CoLab, Santa Rosa
427 Mendocino Ave #100
Santa Rosa CA 95401

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